Meliora Wellbeing
Privacy Policy
Last updated: October 8, 2026
Meliora Wellbeing (“Meliora,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Meliora Wellbeing collects, uses, stores, protects, and discloses personal information when you:
- visit our website;
- contact us;
- join our email list;
- register for a workshop, webinar, event, or learning opportunity;
- purchase a product or service;
- participate in a Meliora Wellbeing offering;
- complete a form or survey; or
- otherwise interact with us.
Meliora Wellbeing operates from Alberta, Canada and handles personal information in accordance with applicable privacy legislation, including Alberta’s Personal Information Protection Act (PIPA) where applicable.
1. Personal Information We May Collect
The information we collect depends on how you interact with Meliora Wellbeing.
Contact Information
We may collect information such as:
- your name;
- email address;
- telephone number;
- organization or employer;
- job title or professional role; and
- information you provide in an inquiry or contact form.
Email List Information
If you choose to join the Meliora Wellbeing email list, we may collect:
- your name;
- email address;
- subscription date;
- consent information;
- communication preferences; and
- unsubscribe status.
Registration and Event Information
When you register for a workshop, webinar, event, course, or other offering, we may collect:
- your name;
- email address;
- organization;
- registration details;
- attendance information;
- information required to deliver the program; and
- communications relating to your registration.
Purchase and Transaction Information
When you purchase a product or service, we may collect information such as:
- your name;
- email address;
- billing information;
- product or service purchased;
- transaction date;
- amount paid;
- applicable taxes; and
- payment or transaction reference information.
Payment-card information is generally processed directly by a third-party payment processor. Meliora Wellbeing does not intend to collect or store your complete credit-card number.
Information You Provide Voluntarily
You may choose to provide information through:
- inquiry forms;
- workshop registration;
- surveys;
- feedback forms;
- email correspondence;
- consultations or planning conversations; or
- other communications with Meliora Wellbeing.
Please avoid submitting detailed medical or other highly sensitive personal information through general website forms or email unless specifically requested.
If Meliora Wellbeing offers a service that requires the collection of health information or other sensitive information, additional privacy, consent, professional, or record-keeping requirements may apply.
Website and Technical Information
When you visit our website, our website host or service providers may automatically collect limited technical information such as:
- IP address;
- browser type;
- device type;
- operating system;
- date and time of access;
- pages requested;
- referring website;
- website performance information; and
- security or server-log information.
This information may be used to operate, secure, maintain, and understand use of the website.
2. Why We Collect and Use Personal Information
Meliora Wellbeing may collect and use personal information to:
- respond to questions and inquiries;
- communicate about requested services;
- register you for workshops, events, webinars, or programs;
- deliver purchased products and services;
- process and document transactions;
- issue invoices, receipts, or related records;
- administer events and learning opportunities;
- provide access to digital materials or recordings;
- maintain appropriate business and accounting records;
- improve our website, programs, and services;
- request feedback;
- comply with legal, tax, regulatory, insurance, or professional obligations;
- protect the security of our website and systems; and
- send marketing communications where you have consented or where otherwise permitted by law.
We will not use personal information for a materially different purpose without obtaining additional consent where required.
3. Consent
We collect, use, and disclose personal information with consent where consent is required by law.
The type of consent may depend on the circumstances and the sensitivity of the information.
Providing information to request a service, complete a registration, make a purchase, or submit an inquiry allows us to use that information for the purpose reasonably connected with that request.
Marketing and Email Updates
Providing your email address for an inquiry, purchase, registration, or other transaction does not automatically mean that you have subscribed to Meliora Wellbeing marketing emails.
Where we ask you to join our mailing list, we will ask for your consent separately.
You may withdraw your consent to marketing communications at any time by using the unsubscribe mechanism provided in the message or by contacting Meliora Wellbeing.
Administrative communications relating to an existing purchase, registration, event, contract, or inquiry are separate from optional marketing communications.
4. Google Workspace and Email Communications
Meliora Wellbeing uses Google Workspace services for business operations.
Depending on how you interact with us, Google Workspace may be used for:
- email;
- Google Forms;
- Google Sheets;
- Google Drive;
- document storage;
- registration or inquiry forms; and
If you join our email list through a Google Form, your information may be stored in Google Workspace systems, including Google Forms and Google Sheets.
Meliora Wellbeing may use Gmail Mail Merge to send email-list updates. Mail Merge messages include an unsubscribe mechanism that recipients can use to stop future Mail Merge marketing messages from that sending account.
Google and its service providers may process information in Canada, the United States, and other jurisdictions in which Google or its authorized service providers operate.
5. Website Hosting
Meliora Wellbeing uses a third-party provider to host and operate its website.
The website is hosted by Netlify. Netlify may process technical, operational, security, and website-hosting information in order to provide and maintain the website.
Netlify is based in the United States, and information associated with hosting may be processed in the United States or other jurisdictions used by Netlify and its authorized service providers.
6. Payment Processing
If Meliora Wellbeing accepts online payments, payments may be processed through a third-party payment provider.
The payment provider will collect and process the information required to complete the transaction according to its own privacy policy and security practices.
Meliora Wellbeing generally receives information confirming the transaction, such as:
- your name;
- email address;
- amount paid;
- date;
- product or service purchased; and
- transaction reference.
We generally do not receive or store your complete payment-card information.
7. Third-Party Service Providers
Meliora Wellbeing uses third-party services where reasonably necessary to operate the business and provide services.
These providers may include services for:
- website hosting;
- email;
- forms;
- data storage;
- payment processing;
- scheduling;
- video conferencing;
- accounting;
- digital-product delivery;
- website analytics; and
- other business operations.
We provide service providers only with information reasonably necessary for them to perform their functions.
These providers operate under their own privacy, security, and contractual requirements.
Some service providers may store or process information outside Canada.
8. Processing Outside Canada
Some of the technology providers used by Meliora Wellbeing are located outside Canada or use infrastructure, affiliates, or service providers located outside Canada.
As a result, personal information may be stored, accessed, or processed in other countries, including the United States and other jurisdictions in which our providers operate.
When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement bodies, or government authorities in accordance with applicable law.
Information about our service providers and our privacy practices may be requested from the Meliora Wellbeing Privacy Officer using the contact information below.
9. Disclosure of Personal Information
Meliora Wellbeing does not sell or rent your personal information.
We may disclose personal information:
- to service providers that help us operate the business or deliver services;
- where you have consented;
- where disclosure is reasonably necessary to complete a service you requested;
- to professional advisers such as accountants, lawyers, insurers, or auditors where appropriate;
- as part of a lawful business transfer, restructuring, or sale;
- where required or authorized by law;
- to comply with a court order, regulatory requirement, or lawful investigation; or
- where reasonably necessary to protect the safety, rights, or property of Meliora Wellbeing or another person.
10. Email Marketing and Unsubscribing
We may send you promotional or informational emails about:
- upcoming workshops;
- speaking events;
- webinars;
- learning products;
- resources;
- new offerings; or
- other Meliora Wellbeing activities.
We will do so where we have obtained the required consent or where sending the communication is otherwise permitted by law.
You may unsubscribe from marketing communications at any time.
Where Gmail Mail Merge is used, the email will include an unsubscribe link.
You may also contact us directly to request removal from our marketing list.
We may continue to send non-marketing messages that are reasonably necessary to complete transactions, provide purchased services, respond to inquiries, or administer registrations.
11. Cookies and Similar Technologies
Our website host and third-party services may use cookies or similar technologies that are necessary for:
- website functionality;
- security;
- fraud prevention;
- session management;
- forms;
- embedded services; or
- technical performance.
Meliora Wellbeing does not currently intend to use targeted advertising cookies or advertising pixels unless specifically added to the website.
If we later introduce services such as behavioural advertising, advertising pixels, or non-essential analytics cookies, this Privacy Policy and any required cookie-consent mechanisms will be updated.
You can also control some cookies through your browser settings.
12. Website Analytics
Meliora Wellbeing may use basic website analytics or reporting provided by our website host or another analytics provider to understand general website use and performance.
Where possible, we aim to use information in aggregated or non-identifying form for these purposes.
If we add a third-party analytics platform that materially changes the information collected, this Privacy Policy will be updated.
13. Security
Meliora Wellbeing takes reasonable administrative, technical, and physical precautions appropriate to the nature of the personal information in our care.
These measures may include:
- password-protected systems;
- access controls;
- account security measures;
- reputable third-party service providers;
- secure transmission where supported;
- limiting access to people who require information for a legitimate business purpose; and
- reasonable retention and disposal practices.
No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
If Meliora Wellbeing becomes aware of a privacy breach, we will assess and respond to it in accordance with applicable legal requirements.
14. Retention of Personal Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, legal, accounting, tax, insurance, contractual, or professional purposes.
Different types of records may be retained for different periods.
When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable record-retention requirements.
15. Access and Correction
You may contact Meliora Wellbeing to request access to personal information we hold about you or to request correction of inaccurate information.
Requests should be made in writing to the Privacy Officer.
We may need to confirm your identity before providing access.
Certain exceptions to access rights may apply under applicable law.
16. Withdrawal of Consent
Where our collection, use, or disclosure of personal information is based on consent, you may withdraw that consent, subject to reasonable notice and any legal or contractual restrictions.
Withdrawal of consent may affect our ability to provide certain services.
To withdraw consent, contact the Privacy Officer or use the unsubscribe mechanism where the request relates to marketing email.
17. Links to Other Websites
Our website may contain links to websites or services operated by other organizations.
Meliora Wellbeing does not control those third-party websites and is not responsible for their privacy practices, security, or content.
We encourage you to review the privacy policies of third-party websites before providing personal information to them.
18. Children and Minors
Meliora Wellbeing's general website, speaking, professional education, and commercial services are primarily intended for adults, organizations, and professional audiences.
We do not knowingly collect personal information from children through the website for marketing purposes.
Where a program is specifically intended for minors, additional consent, registration, or privacy procedures may apply.
19. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technologies, business practices, or legal requirements change.
The current version will be posted on our website and will show the date it was last updated.
Material changes will apply prospectively unless otherwise required by law.
20. Privacy Questions, Access Requests and Complaints
Questions or concerns about Meliora Wellbeing's privacy practices may be directed to:
Privacy Officer
Meliora Wellbeing
Calgary, Alberta, Canada
Email: info@meliorawellbeing.ca
You may contact the Privacy Officer to:
- ask questions about our privacy practices;
- request access to your personal information;
- request a correction;
- withdraw consent where applicable;
- raise a concern or complaint; or
- ask about service providers that may process information outside Canada.
We will make reasonable efforts to respond appropriately and in accordance with applicable privacy law.